FAQ

HOW DO I FIND AN ARTICLE I AM INTERESTED IN ON THE SITE?

You have 2 possibilities:

From the home page at the top right, look for the magnifying glass, click it and type the name of the Opsobjects product you are looking for (you can search by name and category: watches, jewelry, etc.)

From the navigation menu, choose the product category you are interested in, scroll through the catalog or apply the suggested filters to refine the search according to your preferences: price, color, material.

Not found what you are looking for? Write to Customer Service.

WHAT ARE THE CONTACTS OF OPSOBJECTS CUSTOMER SERVICE?

Not found what you are looking for? Write to customercare@diffusioneorologi.it or call 0823 513065 from Monday to Friday from 9.15 am to 1.15 pm and from 2.00 pm to 6.00 pm.

HOW DO I PLACE AN ORDER?

Click on the “Buy” button and add all the Opsobjects products you want to your cart. To complete the order and proceed with payment, click on the “Complete order” button and follow the instructions relating to the checkout process (entering billing and shipping data). Your order will not be processed until the checkout process is complete, with the entry of the data required for payment and after the order confirmation page appears.

HOW DO I KNOW IF MY ORDER HAS GONE SUCCESSFUL?

After placing the order, you will receive a confirmation message to the e-mail address you entered at the time of purchase. The message will contain a link that refers directly to the order status.

If you do not receive the e-mail, please check your SPAM inbox or contact our Customer Service.

HOW DO I REVIEW THE ITEMS I HAVE INSERTED IN THE CART?

After selecting the item or items you wish to purchase, you can view your cart by clicking both on the cart icon at the top right and on the “View cart” button that appears in the chosen product sheet. By clicking on the relevant button, a side window will open on the right with all the information relating to the order: product image, name of the collection and quantity. In addition, the entire cart will always be visible before checkout, on the order summary page accessed by clicking on “Buy”, and during the billing and shipping data entry phase.

HOW CAN I CHECK THE STATUS OF MY ORDER?

To check the status of an order or shipment, you can contact Customer Service. Remember to indicate the order number and the name with which you placed the order.

We also inform you that the track number, useful for checking the shipping status of your order, is available on average 24 hours after the order itself (after 48 or 72 hours if the order is placed on the weekend).

CAN I CANCEL MY ORDER?

Yes, log into your Opsobjects account, enter the “Your orders” section, select the order you want to cancel and click “Cancel Order”. If you are not registered on the site and have placed the order as a “guest”, you can retrieve the order placed and cancel it by clicking on the “Order Status” link in the order confirmation e-mail. We also remind you that you can cancel the order once it has been placed, unless the order has already been forwarded. In fact, if you place your order by 1.00 pm on a working day, you will need to contact Customer Service in order to cancel it. If, on the other hand, you make a purchase after 1.00 pm, you can personally cancel the order from the page relating to your order or by requesting the support of Customer Service.

I WAS WRONG TO ENTER SOME DATA FOR DELIVERY. HOW CAN I DO?

Contact Customer Service to request the modification of one or more data entered at the time of online purchase (eg name, surname, shipping or billing address, etc …).

MY PACKAGE HAS GONE IN STOCK. WHO SHOULD I CONTACT?

To release a package that is in storage at the arrival branch of the forwarder of reference (eg after a few delivery attempts), contact Customer Service indicating the order number and the name used to place the order.

HOW IS MY ORDER PACKAGED?

Each Opsobjects product has a special customized packaging with the Opsobjects logo. In the package that the courier will deliver you will also find an official Opsobjects shopping bag and a catalog with all the brand’s collections. If it is a gift, at the time of ordering, you can request the insertion of a note with a personalized message in the “Notes” field.

WHAT ARE THE PAYMENT METHODS YOU ACCEPT?

The payment methods we accept for online purchases are Paypal and Stripe. The latter can only be associated with credit cards.

CAN I RETURN OR REPLACE AN ITEM ONCE PURCHASED?

Yes, you can request the opening of a return procedure to return the product or replace it with another item of the same value or of a different value if the product purchased on the online store does not meet your expectations or in case of defects found within 15 days. from delivery of the product itself (e.g. clock not working or missing crystals / stones). Request the return code from Customer Service and fill out the return form available in the dedicated section. Depending on the case, the return will be at your expense or at our expense. For more information, visit the return policy page.

HOW MANY DAYS WILL I RECEIVE MY ORDER?

Online purchases are shipped and delivered in about 2-5 working days from when the order is placed throughout the country, from Monday to Friday, from 9.00 to 18.00. Times may vary for abroad. All orders received are processed and shipped as soon as possible, following the authorization of the payment of the card used and clearly following the verification of stock availability regarding the product or products chosen.

WITH WHICH COURIER WILL MY ORDER BE SHIPPED?

The courier with which we ship our products throughout the italian territory is GLS. For purchases to and from abroad, the courier of reference is DHL.

HOW MUCH DO THE SHIPPING COSTS COST?

Shipping costs on the national territory have a cost of €. 4,90 and are free only from €. 49.00 of expenditure. Shipping costs are always paid for purchases to and from abroad and the cost changes according to the country of destination. In any case, the cost of shipping will always be calculable and viewable at the time of payment. For more details, please contact Customer Service.

DO YOU ALSO SHIP ABROAD?

Yes, we ship all over the world except Russia. Please note that for some countries other than Italy (eg Turkey) customs duties are excluded from shipping costs and may be charged to the customer.

IF I PURCHASE FROM ABROAD, DO I MUST ALSO PAY THE CUSTOMS DUTIES?

Customs duties are required only for shipments that originate or are directed to states that are not part of the European Union. If you have shipped within the EU, no customs tax will be applied to your shipment.

ARE ITEMS THAT ARE NO LONGER AVAILABLE ON THE SITE BE SUPPLIED?

Most of the Opsobjects items are restocked continuously. If this is not possible, the article will no longer be shown on the website.

WARRANTY: HOW TO REGISTER IT, HOW DOES IT WORK AND WHAT DURATION IS IT?

For any Opsobjects jewel and watch it is possible to register the guarantee by filling out a specific form that you can find on the dedicated page. Remember that the warranty has a duration of 24 months from the time of registration or purchase of the product.

HOW CAN I CLEAN MY OPSOBJECTS JEWEL OR WATCH?

Opsobjects products are special jewels for materials and construction, therefore delicate products and subject to deterioration if placed in contact with “aggressive” substances such as sea water, perfumes, beauty creams or vapors that could damage the product. For silicone products, the use of corrosive and aggressive substances is highly discouraged, therefore we advise you to avoid using bleach or liquids containing this element as the silicone could lose its natural shine, making the bracelet opaque and toned. clearer. You can use a cloth or a brush to gently rub on the area to be treated. For products made of different materials, such as polyurethane, polycarbonate, brass or steel, on the other hand, we recommend using a soft and / or damp cloth. In any case, you can always request support from our Customer Service.

IN CASE OF STONES / CRYSTALS FALLING, WHAT CAN I DO?

If any stones or crystals have fallen from your Opsobjects jewel or watch, please contact Customer Service directly.

MY OPSOBJECTS WATCH HAS STOPPED. IS THE WARRANTY VALID?

From the moment of purchase of the product, the warranty is valid for two years and, in the case of the watch, covers all damage related to mechanical parts such as the movement and the battery, making any assistance free of charge. If the problem is with movement or simply replacing the battery is required, the watch must be sent for assistance to our repair center at the following address:

LABORATORIO OROLOGIAIO

C / O Orafo Center “Il Tarì”

South ASI area

81025 Marcianise (CE) – ITALY

WHERE CAN I HAVE MY OPSOBJECTS JEWEL OR WATCH REPAIRED?

Opsobjects undertakes to guarantee a continuous assistance service, even after the end of the 24-month warranty. To be able to repair your damaged bracelet or watch, regardless of the type of purchase (online or physical), contact Customer Service. We will contact you directly with our repair center who will take care of your assistance request: we will try to repair your OPSOBJECTS jewel in the shortest possible time and guaranteeing maximum satisfaction for both parties.

HOW MUCH DOES THE ASSISTANCE COST? WHAT ARE THE TIMES?

The cost of assistance varies depending on the problem that emerged on the product. In general, for some items you can take advantage of free assistance during the warranty period, equal to 24 months. The time required for assistance is approximately 15 working days from when the request is processed.

HOW DO I USE A DISCOUNT CODE IN MY POSSESSION?

If you have a discount code, you can add it in the relevant field present during check-out, that is, when entering data for shipping and billing. Once you have entered the code, you will find the total shopping cart reduced by the value of the discount coupon used. If you have problems entering the code, contact Customer Service.

WHERE CAN I BUY OPSOBJECTS PRODUCTS?

Opsobjects sells its products online through the website www.opsobjects.com. Furthermore, you can also purchase Opsobjects products from authorized dealers throughout Italy and which you can find by browsing the Store locator section of the website.

WHERE CAN I FIND THE OPS AUTHORIZED SALES POINTS IN MY CITY?

You can find the Opsobjects authorized stores closest to you directly in the Store locator section available on the homepage.

HOW CAN I CANCEL MY ACCOUNT?

You can request the cancellation of your account by sending an email to customercare@diffusioneorologi.it.

I CANNOT LOG IN TO THE SITE WITH MY ACCOUNT. HOW SHOULD I DO IT?

If you are unable to log into www.opsobjects.com with your credentials, you can request support from Customer Service.

I FORGOT MY PASSWORD TO ACCESS THE SITE. HOW CAN I DO?

If you do not remember the password with which you registered on the site, when you log in you can click on “Password recovery”: you will be prompted to enter the e-mail address you used when registering and you will receive as soon as possible an e-mail in which you will be given all the useful information to change your password.

WHY CAN I NOT SEE THE OPSOBJECTS WEBSITE CORRECTLY?

To view the www.opsobjects.com website correctly, make sure you have installed the latest version of the browser you usually use. You shouldn’t encounter any problems with the following versions: Chrome 56 or higher; Opera 47 or higher; Firefox 55 or higher; Internet Explorer 11 or higher; Safari 10 or higher. If the display problem persists, please contact Customer Service, indicating the name and version of the browser used.

HOW CAN I CANCEL MY NEWSLETTER SUBSCRIPTION?

If you want to unsubscribe from the newsletter, in the relevant email you can find an item “If you want to unsubscribe, click here”.

I CANNOT RECEIVE THE NEWSLETTER. WHAT SHOULD I DO?

If you don’t receive the Opsobjects newsletters, try checking your SPAM inbox: our communications may have ended there! Otherwise, contact Customer Service.