If you are dissatisfied with the products you have purchased on our website, we will be happy to refund you the price paid or send you another replacement product. If you wish to change the purchased product with a different model, please indicate the code number of the new model together with a copy of the receipt of your online order inside the package that you are going to return. Please also include the telephone number where you can be reached during office hours and indicate the address changes to send the shipment to (if there were any).
We will accept the return of any item purchased on our website provided that:
– has not been altered or damaged in any way;
– the online order receipt is included;
– is returned within 15 days of receipt of the order.
If you wish to make changes, please contact us at firstname.lastname@example.org
The shipping in case of “return” will be at your expense.
If you have received a damaged or defective item, please contact our Customer Service / Returns at: email@example.com
We will provide a full refund or free replacement once we receive the damaged merchandise.
Please send all returns to the following address:
Diffusione Orologi srl
c / o
Campano Interport LOT D.315 / 316
80035 NOLA (NA)
For your safety, please use UPS or an insured freight forwarder to ship the items to be returned.