TERMS AND CONDITIONS
Unless otherwise expressly provided for in other specific provisions, the terms listed below have in these General Conditions of Sale, the meaning attributed to them in the following definitions:
“Business Day” or “Business Days” means the days in which our offices are open for normal activities (generally every day from 9 to 18 excluding Saturdays, Sundays, holidays and in the occasion of some exceptional circumstances of which we will give you timely news on this site)
“Force Majeure Events” include situations resulting (directly or indirectly) from any strikes, lockouts, fires, floods, proven inability to procure products, materials or services, breakdowns, delays by suppliers or couriers, government laws or regulations or any other cause or event beyond our control. The above is provided by way of example only. There are other events that may have a force majeure character.
These General Conditions of Sale have as their object the purchase of OPSOBJECTS products carried out remotely via the computer network on the site “www.opsobjects.com” belonging to Diffusione Orologi srl, based in Via Santa Maria Valle, n. 4 20123 – Milano (MI). These purchases are reserved for direct user customers. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99 and, as regards the protection of confidentiality, will be subject to the regulations referred to in Legislative Decree no. 196/03.
ACCEPTANCE OF THE ORDER / CONCLUSION OF THE CONTRACT
When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.
OPSOBJECTS will not accept orders:
– if the material, at the time of the order, is not available in stock (if the material is not available, it will not be possible to add it to the cart) and / or
– if the issuer of the Customer’s credit card does not confirm the payment.
However, OPSOBJECTS reserves the right not to accept the order, at its discretion.
These General Conditions of Sale must be examined online by the Customers before sending their orders. The placing of the order therefore implies their full knowledge and their full acceptance.
The Customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition referred to. to articles 3 and 4 of Legislative Decree no. 185/1999.
All prices on the site include VAT.
The prices shown on this site are the sales prices currently in force. In the event that the price of the ordered goods is reported by OPSOBJECTS in a clearly discordant way, the order may be canceled at any time by OPSOBJECTS or by the Customer, provided that before sending the goods, and it will be possible to reorder the products at the correct price of sale.
The payment of the purchased products and related shipping costs must be made by the customer at the time of placing the order by using one of the credit cards available and indicated online. OPSOBJECTS is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards upon payment of the purchased products.
In case of acceptance of the order it is specified that:
– for orders accepted on the site before 1 pm on a working day, the shipment of the goods normally takes place within the following 72 hours;
– for orders received after 1pm this will be processed the next working day and therefore the 72 hours become 96 hours after the order;
– if the order was placed on a non-working day, the order will still be shipped within 96 hours starting from the next working day.
Exceptions may occur in the event of Force Majeure Events.
The goods will be delivered via GLS express courier at home.
By shipment we mean the delivery of the goods to the courier.
The delivery times described during the purchase process on the site depend on the shipping method used, and the place of destination of the goods. according to the weight and size of the items purchased. The courier will deliver the goods only against a signature confirming receipt of the same.
In the event that the goods, sent by courier, do not arrive within the established deadline, the Customer must contact OPSOBJECTS at the number indicated on this site.
In the event that the goods have not been delivered due to the Customer’s inability to receive them, the latter must first contact the courier using the references that are left by the courier himself for cases of non-receipt of the goods and, in the event that this operation is not possible, the toll-free number for customer assistance indicated on this site.
LIABILITY FOR DELAYED DELIVERY
If the shipment of the goods does not take place within the agreed time or the courier in charge does not deliver the goods within the expected delivery times, OPSOBJECTS will contact the Customer as soon as possible and, based on the needs of the latter, will try to establish another delivery time.
In the event that it is not possible to reach an agreement to this effect, OPSOBJECTS will reimburse the Customer for the full amount paid.
RIGHT OF WITHDRAWAL
To exercise this right, the customer must contact the assistance service indicated on the site, follow the instructions that the operator will provide and send OPSOBJECTS a communication to that effect, within 7 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, or by telegram or fax always sent within the aforementioned term of 7 days and followed by a confirmation sent by registered letter with acknowledgment of receipt within the following 48 hours.
Once we have received the aforementioned notice of withdrawal, OPSOBJECTS will quickly notify the customer of the details on how to return the goods.
As the only burden, and if the error did not depend on a fact attributable to OPSOBJECTS, the Customer will have to bear the costs of returning the goods.
The goods must be returned intact and in the original packaging, complete with all its parts and without having suffered any damage.
Upon arrival at the warehouse, the goods will be examined and, in the presence of damage or tampering, the withdrawal cannot be exercised.
OPSOBJECTS will refund the customer the full amount already paid within the terms of the law. The refund will be made by crediting the amount due to the credit card used by the customer for the purchase subject to refund.
It will be the Customer’s responsibility to promptly provide OPSOBJECTS with any information necessary for a correct and prompt refund procedure.
Any complaints must be addressed directly to OPSOBJECTS, after contacting customer support or e-mailing the dedicated address indicated on the site. OPSOBJECTS undertakes to respond to complaints within three working days.
APPLICABLE LAW AND JURISDICTION
The sales contract between the Customer and OPSOBJECTS is concluded in Italy and governed by Italian law. For any dispute relating to the validity, interpretation or execution of the same contract, the territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
DELIVERY of ONLINE PURCHASE
Online purchases are shipped and delivered in a maximum of 7 days throughout the country by express courier GLS, from Monday to Friday, from 9.00 to 18.00. All orders received are processed and shipped as soon as possible, following the authorization of the credit card payment and clearly following stock availability.